Privacy policy
Privacy Notice
Saikodesu Shopping Center Customer Privacy Notice
Registered Name: Chuckleberry Mercantile & Co. Limited
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Support@saikodesushoppingcenter.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Account information
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Information relating to loyalty programmes
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Marketing preferences
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Location data
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Purchase or viewing history
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IP addresses
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Website and app user journey information
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
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Any other personal information required to comply with legal obligations
We collect or use the following information for recruitment purposes:
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Contact details (eg name, address, telephone number or personal email address)
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Date of birth
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Copies of passports or other photo ID
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Employment history (eg job application, employment references or secondary employment)
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Education history (eg qualifications)
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Right to work information
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Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
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Security clearance details (eg basic checks and higher security clearance)
We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
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Racial or ethnic origin
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Religious or philosophical beliefs
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Health information
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Sexual orientation information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Account information
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Purchase or service history
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Relevant information from previous investigations
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Customer or client accounts and records
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Financial transaction information
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
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Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
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Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Where we get personal information from
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Directly from you
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Previous employers
How long we keep information
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for. Our retention periods are:
Order & Transaction Data: We retain your name, billing/shipping address, and contact details for 6 years following the end of the financial year in which your transaction occurred. This is a mandatory requirement to comply with UK tax and accounting laws (HMRC).
Marketing Data: If you have signed up for our newsletter, we will retain your email address until you unsubscribe. To ensure we do not keep data longer than necessary, we will automatically delete or anonymize your data if you have not opened or interacted with our emails for a period of 12 months.
General Correspondence: We keep records of customer service inquiries for 2 years to ensure we can provide consistent support should you contact us again.
Who we share information with
Data Processors
To fulfill your orders, we share your personal information (name, shipping address, and phone number) with specialist order automation and international-based warehouse partners.
While our administrative teams operate internationally, your physical order is also handled by our partners outside the UK to ensure efficient delivery.
Others we share personal information with
We may share information with organizations we’re legally obliged to share personal information with, such as HMRC or law enforcement if required.
International Data Transfers
Processing in the Philippines
Our company is registered in the United Kingdom, but our primary business operations and administration are conducted in the Philippines. By using our services, your personal information will be transferred to, and processed in, the Philippines. We ensure that your data is protected to the same standards as the UK by using International Data Transfer Agreements (IDTAs) approved by the UK Information Commissioner’s Office (ICO).
International Fulfillment
While we utilize international systems to manage orders, all physical fulfillment for our customers is handled via our partner warehouse facility outside the United Kingdom. We ship to and fulfill orders from locations outside the UK for our UK customers.
In accordance with Article 5(1) of the UK GDPR, we only provide our international logistics partners with the necessary information required for the sole purpose of delivery. Furthermore, pursuant to the derogation under Article 49(1)(b), these onward transfers are conducted strictly because they are necessary for the performance of the contract between you and our company. This ensures your information is used only to facilitate your delivery while remaining protected according to UK law.
Data Protection Standards
We ensure that your data is protected to the same standards as the UK, regardless of where it is processed. For all international transfers to countries without an adequacy decision—specifically our administrative hub in the Philippines—we use International Data Transfer Agreements (IDTAs) approved by the UK ICO. These agreements provide a high level of protection for your personal information.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using our contact details. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO).
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
